Refunds & Exchanges
Please contact us via firstname.lastname@example.org to request your exchange or refund, making sure to attach your original order confirmation, and then follow the procedure below. If you are requesting an exchange, please make sure to let us know what item/size you would like to exchange for.
Packing and Sending Your Returned Items:
- Pack the items along with the packing slip (receipt). Your order number MUST be included with your exchange.
- Mail the package to:
c/o Azraq Returns
PO Box 2525
United Arab Emirates.
We recommend that you use a shipper with delivery confirmation so we can both verify receipt of your parcel.
Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Cheques will be mailed to the billing address on the original order along with a cover letter specifying the return details.
Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts. We cannot accept returns on any media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken. Earrings are not returnable.
We can only refund shipping cost if the return is a result of our error or if the product was received damaged.