Shipping

Currently Azraq delivers within the United Arab Emirates only.

Please allow 3-5 business days for your package. Our team will send you a Tracking ID.

If 5 business days have passed, and you have not received your order, please contact our retail team immediately at retail@azraqme.org

shipping rates

Locally, our standard delivery fee is AED20.

You may also select “Self Pick Up in Dubai” option for no charge. We will contact you to schedule your pick-up & send you the designated address where you may collect your order from.

If you change your mind, and wish to receive your order to your home instead, please email our retail team at retail@azraqme.org, and we will send your order to your door for a fee of AED20, which you will need to pay on delivery.

If your order is a return / exchange – the shipping cost will need to be covered by you. The fee can depend on the courier company you choose. Please view our Returns policy. If you need assistance - please email us at retail@azraqme.org